The O2 Arena App
In advance of attending your performance of Disney on Ice at the O2 Arena London, You will need to download The O2 venue app to access your tickets. If you don't already have an account with The O2, be sure to sign up with the same email address you used to place this order.
Full details can also be found on the O2 Arena's app site: https://www.theo2.co.uk/visit-us/the-o2-app
How do I download the app?
What are the links for the The O2 Venue app?
• Apple: https://apps.apple.com/gb/app/the-o2/id1272123607
• Play Store: https://play.google.com/store/apps/details?id=com.livestyled.theo2&hl=en_GB
Why do I need to download an app to enter the show?
The technology provided through the venue app offers a secure and trusted ticketing experience. When you use the venue app, you receive a revolving QR code which is not just a ticket -It is your event identity and works to eliminate ticket fraud and theft. This code allows you to enter events with a simple, yet secure scan and works with or without internet connection.
What if I don’t have a smartphone?
If any other member of your party attending the event has a smartphone you can arrange to transfer tickets to them. If no one in the party attending the event has a smart phone, please visit the box office at the venue on show night
What does it mean if my Mobile ID QR code does not display in my order in the venue app?
This means the tickets have not yet been released. This will be intentional. If it’s less than a week before the event date, please contact your ticket agent.
Can I add my tickets to my phone's wallet?
Due the nature of the ticket and its barcode that changes every 59 seconds, it needs to be in The O2 venue app rather than a mobile wallet.
How do I get into the venue on event night?
With Mobile ID, your one-of-a-kind barcode gets you into the venue quickly. Please have your Mobile ID barcode displayed on the venue app when you approach the venue entrance, Wi-Fi is available at all entrances, but your ticket will work without Wi-Fi in place. Please note that a screenshot of your Mobile ID will not work. For security purposes, the barcode changes every 59 seconds.
What do I need to do before the event?
- Ensure you have the latest version of the app installed
- Have your phones date and time settings set to automatic
- Screen is set to maximum brightness.
- Show your Mobile ID ticket to the Guest Services Representative who will scan it and admit you into the venue.
Can I transfer my tickets to someone else?
Yes, you can, you will need to register for an account with AXS in order to send a ticket to someone else. If the person receiving the tickets does not have an AXS account, they will receive an email informing them they have been sent tickets and to create an account to view them in The O2 app.
See the instructions below for details on how to do this.
Downloading your Mobile ID Tickets
Once you have downloaded the app, open it and you will be presented with the 'coming to a show?' page
If you do not have an account already registered under the same email address that you placed your order with, you will need to register as a new user.
Once you have completed this step, you will be required to verify your email address, head to your inbox and locate the verification email (don't forget to check junk mail folders too!)
Once you're all signed in, you will see the 'Access your tickets' option at the top of the app, click this and it may prompt an AXS registration page. Register your email and a password (or sign in if you already have an account with the same email address). Once this signs you in, you should then see your tickets appear in the 'upcoming' tab
When selecting and viewing your tickets you'll see the QR code for your tickets, if you try screenshotting your tickets, you'll be reminded that screenshots are not usable due to the fact that the QR code refreshes every 59 seconds
Transferring your Mobile ID Tickets
Open your tickets in the app and you'll the the 'Transfer' tab underneath the QR Code, select this button and it will take you to the page where you can complete a ticket transfer.
There is the option to select which individual tickets you would like to transfer, or you can transfer the whole order of tickets if they were purchased as a gift.
Help - I'm still having problems!
If you have tried all these steps and are still having problems, please contact firstname.lastname@example.org for further assistance.