We and our partners process information about you, your devices and your online behaviour using technologies such as cookies.
These include
Technically necessary cookies: these allow the Guest Help Centre to work. These are always on.
Personalisation Cookies: these offer increased functionality of our website.
These cookies are needed for Live Chat to work, but you'll still be able to email or call us if you prefer to not have any cookies.
More information about privacy can be found here.
And more information about the cookies we use can be found here
Happy to accept Cookies and enable Live Chat
Most of the Tickets for our shows are sent 14 days prior to the relevant performance date, if you have not received these 10 days prior please get in touch via the links below.
Tickets for our touring shows (including Toy Story in Concert, Disney on Ice, Hocus Pocus in Concert, Muppets Christmas Carol in Concert and Star Wars in Concert) will be with you up to 48 hours before the show. Our Guest Services team will be unable to assist with ticket queries until this timeframe has passed.
Thank you for your feedback!
Choose the option that is most convenient to you
We are available for live support from 7 days a week
We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London. For more information about how your information is used and kept secure, and your rights, please read Disney’s Privacy Policy or visit our Help Pages.
Enter the full name of your device below
Congrats, your device is compatible! Please make sure your device is running or later