Help! I am unable to attend a performance today
If you need to contact us about being unable to attend a show today, please urgently call the Guest Services Helpline on 0800 640 8101, lines are open 7 days a week from 10am to 7pm. We cannot make any guarantee that we will be able to amend your booking within 24 hours of your performance.
If I cannot attend a future performance what do I do?
You can contact us by phone, email or chat using the links at the bottom of this page.
When contacting us with relation to an on-the-day performance, please bear in mind that, as per our ticketing terms and conditions (found here at: www.disneytickets.co.uk/terms) Refunds, and Ticket/Guest Credit Exchanges may only be made at least 24 hours prior to a booked Performance time.
At Disney Tickets, we do though understand that unforeseen circumstances may arise, and in such cases, we will make an effort, where possible, to assist you in resolving any concerns prior to a scheduled performance.
You MUST contact us with any concerns prior to your booked show, as once a performance has passed we are unable refund or exchange tickets. Contact made to us regarding the inability to attend a show, after the booked date, is classed as a ‘missed performance’
If you are contacting us on the day of your scheduled performance, please do so via Phone on: 0800 640 8101, lines are open 7 days a week from 10am to 7pm.
What is a ‘Missed Performance’?
A ‘Missed Performance’ is any performance that a Guest has been unable to attend. A Performance is considered ‘missed’ as soon as the Curtain is raised for the start of the performance. If you miss the beginning or a show due to late arrival, or have to leave before the Show’s Curtain Call, this will also be classed as a missed performance.
What do I do if I have missed a performance?
Please contact our Guest Services team via Phone, email or chat.
I cannot locate my refund in my account.
If you're unable to locate your refund, please note that refunds from our system will appear back to the card you paid with aligned with your original date of purchase, rather than the date the refund was processed by our team.
We advise that you check this in your account in advance, before getting back in touch with us. If you're still not able to locate your refund as above, you can reach us via one of the links below.